WAITER SUPERVISOR

Responsibilities : Assist the

Manager in overseeing daily customer service operations.

Prepare tables for service by clearing used items,

cleaning, and setting up for guests.

Welcome

walk-in customers and escort them to their seats.

Handle customer inquiries, reservations, and present

menus with explanations.

Serve food and drinks

from the kitchen to customers.

Train and

supervise wait staff on service procedures, customer engagement,

and menu knowledge.

Monitor customer

interactions, resolving conflicts or complaints as

needed.

Ensure compliance with food safety

regulations and service standards.

Schedule

shifts for staff based on operational needs and manage

payroll.

Lead and motivate staff, delegate

tasks, and address performance issues.

Perform

pre-opening and closing duties following standard operating

procedures.

Maintain cleanliness and hygiene

standards within the restaurant.

Monitor food

presentation and quality, managing service recovery when

necessary.

Keep track of daily inventory and

supplies.

Support the Restaurant Manager with

work schedules and administrative tasks.

Aim

to meet sales targets while controlling costs for labor and F&B

supplies.

Perform additional duties as

assigned.

Requirements :

Diploma in Food & Beverage Services or Hospitality,

Hotel Management, or equivalent.

Minimum of 1

year of relevant experience, preferably with supervisory

duties.

Friendly attitude with excellent

customer service skills.

Ability to work well

in a high-volume environment with a team.

Enthusiastic, motivated, and eager to learn and

grow.

Willing to work rotating shifts,

including weekends and public holidays.

Good

English communication and interpersonal skills.

Salary is commensurate with

experience.