WAITER SUPERVISOR

Roles & Responsibilities

Job Description & Requirements

• Staff Supervision : Supervise, train, and mentor waitstaff.

Assign duties and responsibilities to waitstaff for each shift.

Monitor the performance of waitstaff, ensuring they provide excellent customer service.

Conduct regular performance evaluations and provide feedback to staff.

Address any disciplinary or performance issues as they arise.

Address customer complaints and concerns professionally and promptly.

Train waitstaff on proper customer service etiquette and standards.

Ensure adequate coverage during busy periods and adjust staffing levels as needed.

Place orders for replenishing supplies as needed.

Ensure that the restaurant is adequately stocked with necessary items.

Monitor food quality and presentation.

Conduct regular inspections of dining areas for cleanliness and organization.

Ensure that waitstaff adhere to proper hygiene and safety practices.

Address any safety or compliance issues promptly.

Relay customer orders and special requests to the kitchen accurately.

Communicate with management regarding any operational issues or staff needs.

Stay updated on industry trends and new service techniques to enhance the skills of the team.

Track sales and revenue, and report to management.

Manage cash handling and ensure accurate billing.

Foster a team-oriented work environment.

Prepare reports as required by management.

Participate in planning and executing promotions and events.

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID : 18C9520

EA Registration ID : R1765753

Tell employers what skills you have

Customer Service Skills

Customer Retention

Microsoft PowerPoint

Food Safety

Food Quality

Inventory

Payroll

Employee Engagement

Approachable

Compliance

Teamoriented

Administrative Support

Presentation Skills

Customer Service

Timekeeping

Employee Relations