Roles & Responsibilities
Key Responsibilities :
1. Documentation & Compliance
- Verify and process incoming pre-alerts and shipping manifests using in-house systems.
- Prepare, submit, and manage Customs permits (e.g., TradeNet declarations, GST payments, refunds / cancellations).
- Liaise with Singapore Customs and relevant agencies for regulatory compliance.
- Print and maintain records of clearance documents for audits.
2. Operational Coordination
Notify internal teams (Warehouse, Customer Service) and consignees on shipment status (hold / release, GST payment).Resolve shipment holds by coordinating with overseas counterparts and customer service teams.Respond promptly to import / export enquiries from stakeholders.3. Process Improvement & Reporting
Generate monthly reports on clearance timelines, GST payments, and permit status.Collaborate with overseas teams to optimize workflows and reduce delays.Track and escalate outstanding tasks (e.g., pending permits, unpaid GST) to ensure resolution.4. Cross-Functional Collaboration
Verify payment records with the Finance team.Support ad-hoc projects to improve operational efficiency.Requirements :
Certification : Valid Customs Competency Test for Declarants (SC 401) certification from Singapore Customs.Location Changi MegaplexTell employers what skills you have
Negotiation
Microsoft Office
Microsoft Excel
Regulatory Compliance
Hardware
Process Improvement
Interpersonal Skills
Administration
Compliance
Windows
Audits
Team Player
Microsoft Word
Customer Service
Shipping