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Reservations Supervisor
MURRAY PTE. LTD.D08 Little India, SG7 days ago
Job descriptionAs an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse / domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide. As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore. 20% off Food / Alcohol Bill at all Garcha Group restaurants and bars Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Ensure that all correspondence are replied within 24 hours. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities / services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. At least 1 year experience in a similar role Fluent in English (Written and Spoken) Excellent telephone & email etiquette
Roles & Responsibilities
An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels :
- Maxwell Reserve, Autograph Collection Hotel (Marriott);
- Duxton Reserve, Autograph Collection Hotel (Marriott);
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Garcha Group Benefits :
POSITION SUMMARY :
Key Requirements
Tell employers what skills you have
Customer Retention
Communication
Strategic Planning
Leadership
Quality Assurance
Counseling
Adaptability
Accounting
Wellbeing
IV
Customer Service
Scheduling
Email Etiquette
Hospitality
Business Requirements
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Supervisor • D08 Little India, SG
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