Senior Engineering Specialist

Roles & Responsibilities

Job Description

• Carry out all warranty, preventive maintenance, troubleshooting and breakdown service repair jobs assigned for ultrasound medical devices.
• Carry out preventive maintenance according to schedule by clear time planning and making appointments with specific customers
• Plan and balance for efficacy and productivity by meeting organizaational goal to turnaround within 72 hours excluding weekends and public holidays
• Maintain proper records of equipment history by customer and department both at site and regularly update SOM to ensure real time information
• Prepare job sheets, seek customers approval / confirmation, coordinate with SOM to invoice the correct spare parts
• Coordinate with SOM to prepare quotations for the right decision maker and track records
• Ensure timely job sheet closure to speed up biling processes to reduce AR & inventory holding
• Familiarize with the ISO Procedure & always operate within the guideline
• Familiarize with all risk management processes and ensure compliance at site
• Responsible to do it right first time and be aligned to aim for zero complaints
• Plan and coordinate with customer / end-user to reduce time &resource wastage
• Prepare and decide all quotation and track for official purchase orders for breakdown repairs
• Drive & comply to organizational objective and always respond within 10hours at site during office hours
• Responsible to always communicate professionally with internal and external customer
• Create competitive advantage by adding value to the organization through building strong relationship with BME engineers in key accounts
• Attend all training or re-training identified and contribute to continual improvement by giving constructive feedback to manufacturer
• Reponsible to share & where applicable, conduct corss training internally to increase competency of other engineers and also organize & provide training for BME department
• Gain & gather information in the field & make informed recommendation to service manager & participate in the drive for sharing of best practices based on customers feedback and personal experiences

Job Requirements

Attributes

Tell employers what skills you have

Ultrasound

Producing

Preventive Maintenance

Troubleshooting

Workplace Safety

Inventory

ISO

Electrical

Biomedical Engineering

Approachable

Entrepreneurship

Medical Devices

Warranty

Accountability

Customer Focus

Microsoft Word

Assembly

Electronics

Able To Work Independently

Workplace Safety and Health