Call Centre Customer Service Officer #Jasmine
RECRUIT EXPRESS PTE LTDIslandwide, SG1 day ago
Job descriptionServe as the first point of contact for customer enquiries via phone Handle incoming calls through softphone system (Avaya) Accurately record call details and customer information into the system Understand customer needs and provide timely, satisfactory solutions Escalate recurring issues to supervisors for follow-up and resolution Support ad-hoc contact centre projects as assigned Minimum ‘O’ Level / Higher NITEC / Diploma in any discipline Preferably with prior customer service or office administration experience Strong communication and problem-solving skills Able to multitask in a fast-paced environment Positive, customer-oriented attitude 5-day work week (including 1 weekend) Training provided Opportunities for contract renewal or conversion
Roles & Responsibilities
Salary : $2,600 – $2,800
Location : Ubi / Central
Work Schedule :
- 8 : 30am – 6 : 00pm (Office hours) OR
- Shift hours, 5 days / week (including 1 weekend) OR
- Part-time : 4 hours / day (5 days / week)
Job Responsibilities
Requirements
Additional Information
How to Apply
Interested applicants, please send your updated resume to north3@recruitexpress.com.sg
Jasmine Goh
The Outsourcing Team
Recruit Express Pte Ltd
EA License : 99C4599
Tell employers what skills you have
Listening Skills
Able To Multitask
Microsoft Office
Outsourcing
Telephone Manner
Customer Information
Target Driven
Customer Service Representatives
Office Administration
Avaya
Customer Satisfaction
Customer Service
Conflict
Customer Service Experience
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Customer Service Officer • Islandwide, SG
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