Associate, Business Analyst - Digital Transformation (Customer Servicing), Group Operations Ca

Description

Senior Associate / Associate, Business Analyst – Digital Transformation (Customer Servicing), Group Operations Capability Centre (GOCC), Group COO

Business Function Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities

Support software development projects and initiatives to improve Contact Centre operations, employee journey and overall customer experience. Ensure smooth delivery of Contact Centre system enhancements in Banking (such as CRM and telephony) and fixes through comprehensive testing. Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release. Requirements

Bachelor’s Degree in Computer, IT, Engineering or Business equivalent. Good understanding of Software Development Lifecycle (SDLC). Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc. Experience in Agile Project Management and Customer Service is preferred. Strong ownership of assigned projects and ensure tasks are completed to meet project timeline. After office hours and weekend / PH work are expected to support releases during off-peak hours. Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements. Primary Location Singapore-DBS Asia Hub Job Operations Schedule Regular Job Type Full-time Job Posting Oct 19, 2025, 8 : 00 : 00 AM #J-18808-Ljbffr Industry

Other Category

Management & Operations Sub Category

Operations & Business Administration