Senior Executive / Assistant Manager, Service Operations - SINGAPORE NATIONAL EYE CENTRE PTE LTD
SINGAPORE NATIONAL EYE CENTRE PTE LTDD03 Queenstown, Tiong Bahru, SG23 days ago
Job descriptionRegistration and Queue Management System Billing and Payment Collections Scheduling of Follow-up Appointments Performing patient care activities and services such as Eye Evaluation Tests, Instillation of Eye Drops and giving health advice to patients / family on basic eye care Liaise with doctors, nurses and internal departments on clarifications on patient matters Assist the doctors in the consultation rooms during clinic session such as preparation of necessary clinical documents and assisting patients during the eye examination Conduct daily inventory checks on equipment and instruments Manpower and resource planning / allocation Prepare and analyse performance data and reports and initiate recommendation to improve the dept.’s key performance indicators (KPIs) Ensure compliance with policies, procedures and work instructions in all areas related to operations Provide assistance to staff on counter service Translate clear achievable goals and learning roadmaps, aligned with organization’s strategic thrusts to staff Provide coaching and counselling and conduct appraisal for staff Ensure staff’s well-being is cared for and adequate staff engagement is achieved. Plan and coordinate staff development programs Gather feedbacks & learning points from staff and conduct meetings with respective teams / clinics Oversees and ensures seamless implementation of new or change in system and workflows Perform User Acceptance Test (UAT) for new or system enhancements with full impact analysis of current business / workflows and develop milestones Review and streamline processes, with engagement of various stakeholders, to enhance operation efficiency and patient experience Review processes, procedures and guidelines, work instructions and training manuals. Develop project charter to ensure seamless execution of projects Oversee the smooth operation of new clinics & services including shifting, renovation involving with Ops & Facility and relevant stakeholders Oversee improvement initiatives, including engagement with critical stakeholders e.g. Clinic Services, Nursing, Allied Health etc. Develop new workflows, work instruction and training manuals At least a Diploma with 8 years of relevant service and / or supervisory experience, preferably in healthcare industry Critical thinker and self-directed Passionate about streamlining process to achieve operational efficiency and enhance patient experience Strong interpersonal, communication and teamwork skills Streamline work process and improve workflow skills e.g. Lean Six Sigma, Design Thinking etc.
Roles & Responsibilities
Job Description :
- Oversee the smooth operation of the clinics in providing patients with the following services :
a) Counter Services
b) Clinic Services
Staff Management and Training
Innovation
Project Management
Job Requirements :
Tell employers what skills you have
Coaching
Healthcare Industry
Charter
UAT
Streamlining
Inventory
Project Management
Intellectual Property
Design Thinking
Nursing
Wellbeing
Staff Management
Teamwork Skills
Scheduling
Staff Development
Lean Six Sigma
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Operation Manager • D03 Queenstown, Tiong Bahru, SG
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