D07 Golden Mile, Middle Road, SG - GENERAL MANAGER

Roles & Responsibilities

Job Purpose

To lead and manage the overall operations of a nightclub and entertainment venue, ensuring high-quality guest experiences, regulatory compliance, business growth, and brand excellence in Singapore's nightlife industry.

Key Duties & Responsibilities

1. Strategic & Business Leadership

Develop and execute strategic plans to grow club revenue, market share, and brand positioning

Lead entertainment programming aligned to customer trends and brand image

Prepare and monitor annual budget, cost control and business forecasts

Analyse business performance KPIs, customer behaviour and competitor activities

Develop VIP, membership, table booking and corporate event revenue strategy

2. Operational Management

Oversee daily nightclub operations including bar, entertainment, front-office and security

Manage crowd control, guest entry flow, VIP hospitality and event execution

Ensure high standards of lighting, sound, DJ setup and entertainment quality

Monitor inventory, procurement, alcohol stock, bar supplies and equipment

Introduce operational SOPs and continuous process improvement systems

3. Staff Leadership & HR

Lead, train and supervise staff including DJs, bartenders, service crew, bouncers, promoters

Establish KPIs, work schedules and manpower roster planning

Conduct performance reviews, coaching and hiring of critical roles

Maintain a positive, performance-driven culture and professional work standards

4. Marketing & Promotions

Plan and execute digital marketing campaigns, influencer partnerships & PR events

Manage collaborations with entertainers, DJs, artists, event hosts and promoters

Oversee branding, social media, events calendar and special theme nights

Drive customer loyalty, VIP retention and membership programmes

5. Customer Experience Management

Build & maintain excellent customer service standards

Manage VIP and high-profile customer relationships

Handle guest feedback, complaints and service recovery

Ensure premium hospitality experience at all times

6. Regulatory Compliance & Safety

Ensure compliance with Singapore laws and regulatory requirements including :

Singapore Police Force (Public Entertainment & Liquor License)

URA / NEA / SFA / SCDF standards

Workplace safety, fire safety & security

Implement responsible alcohol service and crowd-safety procedures

Maintain compliance documentation, audits & reporting

7. Finance & Administration

Monitor cash flow, revenue reports and billing accuracy

Vendor and contract management — security firms, event partners, suppliers

Handle purchasing, cost control, asset maintenance and vendor payments

Prepare monthly management reports for directors

8. Community & Stakeholder Management

Engage with local authorities, industry networks and community stakeholders

Build strong partnerships with suppliers, event sponsors & media agencies

Job Requirements

Minimum 5–10 years’ management experience in nightlife / F&B / hospitality

Strong knowledge of Singapore nightlife operations & compliance laws

Experience managing a multi-cultural team

Excellent leadership, communication & crisis-handling skills

Performance KPIs

Revenue growth & profitability

Customer satisfaction & VIP retention

Operational efficiency & compliance score

Staff performance & retention

Marketing ROI & event success metrics

Soft Skills Required

Leadership & decision making

Crisis and crowd management

High-pressure problem solving

Strong interpersonal & networking skills

Marketing & brand awareness

Tell employers what skills you have

Coaching

Customer Experience Management

Leadership

DJ

Regulatory Compliance

Inventory

Administration

Soft Skills

Procurement

Customer Satisfaction

Customer Service

Decision Making

Cash Flow

Stakeholder Management

Cost Control

Hospitality