Sales & Admin Executive

Job Purpose

Job Purpose :

To drive business growth by promoting ISO certification services, managing client relationships, and providing administrative support to ensure smooth service delivery and customer satisfaction.

Key Responsibilities

Sales & Marketing (Primary Role)

Promote ISO certification services (ISO 9001, 14001, 45001, 27001, 37001, etc.) to potential and existing clients.

Handle client enquiries, prepare quotations and proposals, and follow up on new leads and renewals.

Maintain strong client relationships and identify opportunities for cross-selling and business expansion.

Develop marketing materials such as flyers, social-media content, and website updates in coordination with management.

Support digital marketing and client-engagement initiatives.

Maintain and update client and sales databases, ensuring accuracy and traceability.

Prepare monthly sales performance reports and assist in achieving business targets.

Participate in client meetings, networking events, and exhibitions to promote certification services.

Administration (Supporting Role)

Coordinate audit schedules between clients and auditors and assist in issuing audit documents and confirmation letters.

Support certificate issuance, record management, and renewal tracking.

Assist in billing, invoicing, and payment coordination with the finance department.

Maintain proper filing of client contracts, quotations, and related records.

Provide general administrative support to the sales and certification teams.

Skills and Competencies

Excellent communication, negotiation, and client-handling skills.

Basic understanding of ISO certification services and awareness of accreditation practices is an advantage (not mandatory).

Proficient in Microsoft Office and CRM tools; basic knowledge of digital marketing preferred.

Results-oriented, proactive, and capable of meeting sales targets independently.

Highly organised, with strong attention to detail and follow-through.

Positive attitude, teamwork spirit, and strong customer-service mindset.

Qualifications and Experience

Diploma or Degree in Business Administration, Marketing, or a related discipline.

Minimum 2 years of sales or marketing experience, preferably in ISO certification, training, or consultancy sectors.

Familiarity with accreditation frameworks (SAC, JAS-ANZ, IAS) will be an advantage.

#J-18808-Ljbffr