Operations Executive - KUONI GTS (SINGAPORE) PTE. LTD.

Roles & Responsibilities

Job Description

About Kuoni Tumlare

At Kuoni Tumlare , we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Our Sales Office services take care of all kinds of tour solutions, includes series, mice, event, MyBus excursions,

virtual tour and virtual / hybrid events across our destinations.

About the Role

This role is in charge of making quotations, following up offers, daily operation works and completing assignment and reports to supervisor / operation manager.

• Quotations – Work with sales team closely to make sure quotations to be done correctly and properly
• Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return
• Daily operation works – Ensure all daily operations to be done properly
• Complete assignment and reports to supervisor / operation manager

Job Requirements

Key Responsibilities

Quotations

a. Gather as much group information as possible (including flight details, group purpose and possible competitions)

b. Review itinerary as well as requested services

c. Make proper quotation from system by following all the information and requests.

d. Prepare quote sheets as well as sales sheet

e. Get selling prices from sales team and then send offer letter to agent

Follow up offers with calls

a. Make sure agents get our offers properly

b. Get feedback of offers and pass related information to sales team for further action

Daily operation works

a. New group bookings, including series and ad hoc

b. Push confirmation of services, including hotels and ground services

c. Deadline control

d. Revenue / budget control

e. Regular update of sign up pax

d. Communicate with agents, LPICs and HRD people whenever it needs

f. Cancel groups when required and follow up cancellation fee if any

g. Materialize groups when approved by agents and make sure all services to be confirmed properly by due time

h. Change services and follow up confirmation by due time

i. Finalize groups and send out final document to agents

j. Check BIS reports and create invoices

k. Trouble shooting while groups are in the trip

l. Join weekly operation team meeting for information sharing and case study

Internal Communication

a. Clear, open and effective communication with Destination Management Office Operations

b. Collaboration with Sales teams

c. Price and condition negotiations with clients and Destination Management Office

To Succeed in the Role, You Should :

We Are Looking for a Person With :

Working Experience

more than 1-2 years working experience of operating group tours for Europe destinations

Language skills

English : good for both in writing and speaking

Mandarin : good for both in speaking and reading

What We Offer :

Tell employers what skills you have

Negotiation

Troubleshooting

Microsoft Office

Microsoft Excel

Interpersonal Skills

Operations Management

Pressure

Time Management

Writing

Communication Skills

Team Player

Customer Service

Able To Work Independently