Client Management Specialist / USA supply chain company / East / 5 days week - Islandwide, SG

Roles & Responsibilities

To solidify business relationships and develop professional rapport with the existing customers. Act as a main interface between customers and internal cross functional team to optimize the order management. To work closely with team to give periodic review and evaluation of present accounts.

1. Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients.

2. Provide customer service support by corresponding to attend client’s enquiries and requirement on order information / status, quotation, shipping, etc with emphasis on accuracy and timeliness.

3. Advising client on delivery schedule and inventory availability.

4. Follow up closely to ensure resolution of all problems and issues from Clients.

5. Work closely with all cross-functional teams to ensure clients’ operational requirements are met and / or manage client expectations.

6. Initiate continuous processes improvement.

7. Provide business reports to Management and client on a weekly / monthly basis.

8. Might need to participate in Demand planning with the client if the situation calls for.

REQUIREMENTS :

1. Minimum Diploma in Business or equivalent.

2. Experience in order management or customer service.

3. Experience in supply chain, logistics and manufacturing preferred.

4. Excellent time management and interpersonal relationships at all levels, cross-functional.

5. Strong analytical and problem-solving skills, good negotiation.

6. Good verbal and written communication skills.

7. Strong team player. Ability to multi-task and takes strong ownership in task.

8. Ability to work with huge data accurately. Attention to details.

Kindly email resume in MS WORD format and send it to ec@careertrend.com.sg

(Eileen Chin, EA Personnel Registration No. : R1108737)

Tell employers what skills you have

Negotiation

Ability to Multitask

MS Excel

Supply Chain

Service Level

problem solving skills

MS Word

Good Communication Skills

Demand Planning

Attention to Details

Time Management

Team Player

Articulate

Customer Service

Key Account Management

MS Excel Pivot Tables