Project Manager (Salesforce)

Roles & Responsibilities

§ Able to analyse the current application and identify the pain point which present in current application.

§ Collaborate with management, project sponsors and business stakeholders to define scope, analyze requirements, evaluate feasibility, and determine strategic need.

§ Working closely with Business stakeholders to run through product backlogs and users stories, ensuring the requirements are in order prior to every sprint cycle.

§ Document current and to-be process flows to understand and examine business processes using user roles, use cases, edit rules, wireframes and other system specifications in detail.

§ Assists in developing test cases and participates in the quality assurance process to ensure that requirements are properly implemented

§ Assists in producing user training documentation and works with the business to train users.

§ Plan, execute and track all activity for Organization change management of new application onboarding through full lifecycle of project.

§ Drive the end-to-end delivery of solutions within Organization, ensuring alignment with strategic goals, timelines, and quality expectations.

§ Collaborate with government agencies, IT leads, and end-users to gather requirements, provide updates, and manage expectations throughout the project lifecycle.

§ Work closely with solution architects and developers to define, review, and refine configurations, customisations, and integrations. Prepare and maintain detailed documentation, including business requirements, user stories, process flows, and test cases.

§ Proactively identify project risks and issues, develop mitigation strategies, and escalate as necessary to ensure project continuity.

Qualifications :

§ Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst, Platform App Builder).

§ A bachelor’s degree is required; a master’s degree in a relevant field is

preferred.

§ Experience in the Delivery Management / Business Analyst role.

§ Relevant industry certifications (Salesforce, PMI-ACP, CBAP) are advantageous.

Tell employers what skills you have

CRM

Wireframes

Producing

Project Resources

Change Management

Quality Assurance

User Stories

Architects

Test Cases

Project Management

Consulting

Business Analyst

Delivery Management

Business Requirements