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Head of Customer Service

Head of Customer Service

Movers Inn International RelocationWorkFromHome, Singapore, Singapore
1 day ago
Job description

We’re Hiring : Head of Customer Service Division – Relocation Services

Location : INDIA | Type : Full-time

Are you a customer experience leader passionate about delivering world‑class relocation services? Join Movers Inn Relocation , where we help families, professionals, and corporates move seamlessly across the globe.

We’re looking for an experienced Head of Customer Service Division to lead our client service strategy , manage a dynamic team, and ensure our customers enjoy a stress‑free relocation experience .

What You’ll Do

  • Lead and inspire our Customer Service team to deliver top‑tier client experiences.
  • Set and execute service excellence strategies and KPIs.
  • Act as the escalation point for VIP clients and corporate accounts.
  • Collaborate with operations, sales, and international partners to ensure smooth relocations .
  • Drive process improvements, automation, and CRM integration to enhance efficiency.

What We’re Looking For

  • 8+ years of leadership experience in customer service, preferably in relocation or logistics.
  • Strong team management, problem‑solving, and client relationship skills .
  • Proven success in building customer‑first cultures and improving service metrics.
  • Excellent communication and stakeholder management abilities.
  • Why Join Us

  • Lead the customer service division of a fast‑growing relocation company .
  • Work with global clients and Fortune 500 corporates .
  • Influence strategic decisions and shape the future of our client experience.
  • Competitive package + performance incentives.
  • Apply Now : Send your resume to with the subject “Head of Customer Service Division” .

    Seniority level

    Executive

    Employment type

    Full‑time

    Industries

    Transportation, Logistics, Supply Chain and Storage

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