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Customer Service Coordinator (Freight Forwarding) / Bukit Batok

Customer Service Coordinator (Freight Forwarding) / Bukit Batok

SWIFT SEARCH GLOBAL PTE. LTD.Islandwide, SG
2 days ago
Job description

Roles & Responsibilities

  • 5 Days work week
  • 9am-6pm

Key Responsibilities :

  • Handle customer bookings promptly, ensuring accuracy and completeness.
  • Create export job references and maintain proper documentation.
  • Coordinate with shippers to confirm special shipment requirements before accepting bookings.
  • Keep Sales Personnel updated on booking status.
  • Liaise directly with shipping lines or consolidators (FCL and LCL) to secure space.
  • Confirm booking details and advise shippers accordingly.
  • Arrange trucking and cargo collection services if required by customers.
  • Communicate any vessel delays, changes, or disruptions to shippers promptly.
  • Ensure cargo is sent in good condition and report damages to customers immediately.
  • Verify vendor invoices and close job files accurately.
  • Support ad-hoc duties assigned by the supervisor.
  • Requirements :

  • At least 1–2 years of relevant experience in freight forwarding, logistics, or shipping operations.
  • Good communication and coordination skills with strong attention to detail.
  • Proficient in Microsoft Office and able to handle multiple tasks efficiently.
  • A team player with a positive attitude and customer-focused mindset.
  • email - lucas.chang@swiftsearchglobal.com

    EA License No : 18C9495

    EA Personnel Name : Lucas Chang

    EA Personnel No : R1874043

    Tell employers what skills you have

    Microsoft Office

    Microsoft Excel

    Strong Attention To Detail

    ERP

    Invoicing

    Administration

    Freight Forwarding

    Freight Transportation

    Freight Insurance Administration

    Customerfocused

    Freight Handling

    Freight

    Trucking

    Administrative Support

    Customer Satisfaction

    Microsoft Word

    Customer Service

    Pricing

    Shipping

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    Customer Service Coordinator • Islandwide, SG

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