Service Ambassador

Roles & Responsibilities

The Workplace Ambassador – Front of House plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.

As the first point of contact at Reception they are specialized in welcoming C-Suite employees at the executive floor and their guest / clients with genuine hospitality and thoughtful services. GRA’s maintain smooth operations by providing state of the art service support and execution of duties to the highest standards.

What this job involves –

Site Operations

• Conduct thorough physical checks of Front-of-House (FOH) spaces including the Working Café, meeting rooms and phone booths to ensure the space is well-maintained, cleaned and ready for the business day
• Maintain digital notice boards in FOH areas
• Provide exceptional customer service, addressing inquiries and resolving issues, and ensuring a positive experience for all
• Manage end-to-end communications for requests and feedback
• Assist with meeting room bookings and optimization
• Assist & educate users to achieve optimization and efficiency for meeting room bookings.
• Support special events, including F&B management for C-Suite and VVIPs
• Perform additional tasks as assigned by the Community Lead

Customer Services

Concierge Services

Visitor Management

Mail Management

Event Management

Experience

Task Skills

Personal Skills

Tell employers what skills you have

Concierge Services

Written English

Housekeeping

Interpersonal Skills

FOH

Exceptional Customer Service

Event Management

Emergency Response

Bonds

Cashiering

Microsoft Word

Customer Service

Bridge

Customer Services

Hospitality