Senior Executive (FPS)

Roles & Responsibilities

Job Scope :

• Provide frontline operational support, which include explaining filing requirements and documents needed for applications.
• Handle users’ enquiries and process applications over the counter.
• Process high-volume online applications efficiently and effectively within timelines.
• Liaise with internal stakeholders to provide support services
• Manage day-to-day system requests, liaise with technical support specialist to resolve issues raised from internal or external stakeholders.
• Conduct physical delivery and explain official documents to parties in Singapore; track, monitor, and verify service status in adherence to timeline.
• Participate in projects to improve existing workflows and update of SOPs.
• Coordinate and work with multi-disciplinary experts from strategic partners and external agencies in the holistic management of cases.

Requirements :

Working Hours :

Mon to Thur : 8.30 am to 6.00 pm

Fri : 8.30 am to 5.30 pm

Sat : 8.30 am to 1.00 pm (rostered on average twice a month)

Contract Period : 1 year

Salary : $2800 / month

Location : Havelock Square

EA License No : 96C4864

Reg. No. : R24121728 EUNICE WOO JING QI

Tell employers what skills you have

Excellent Communication Skills

Lifestyle

Microsoft Office

Analytical Skills

ERP

Supply Chain

Adobe Creative Suite

Product Management

Intellectual Property

Photography

Copywriting

Performance Management

Able To Work Independently

Customer Service Experience

Technical Support