D02 Anson, Tanjong Pagar, SG - Retail Sales Manager (Central / Luxury)

Roles & Responsibilities

Responsibiliites :

• Drive retail performance of all retail stores, ensuring the achievement of sales targets, optimal customer satisfaction, and the efficient management of staff and resources
• Partner with Sales leadership to identify growth opportunities and optimize retail performance.
• Set and monitor annual targets across sales, service, and team development.
• Collaborate with Store Managers and Customer Care to enhance client experience and service standards.
• Support store teams in executing action plans to meet KPIs and elevate in-store engagement.
• Work closely with departments including Operations, Merchandising, Communications, CRM, and Customer Care to drive service excellence and customer engagement.Maintain a visible presence across stores, including weekends / public holidays, to coach teams and identify improvement areas.
• Oversee reporting, budgeting, and forecasting, including market and competitor analysis.
• Ensure operational excellence through effective policy implementation and cross-functional collaboration.
• Contribute to marketing and CRM initiatives to grow customer loyalty and database strength.
• Represent the brand at key events and with high-value clients.
• Advise on store projects (openings, renovations, layout optimization) and back-of-house improvements.
• Lead with a coaching mindset, fostering development and performance.
• Partner with HR on recruitment and ongoing talent planning.

HOW TO APPLY :

Interested applicants, please click on “Apply Now” or submit your resume to ref4@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No : 19C9950

EA Personnel : Chong Kar Mun

EA Personnel Reg No : R2089894

Tell employers what skills you have

CRM

Coaching

Forecasting

Leadership

Operational Excellence

Customer Loyalty

Team Development

Customer Care

Retail Sales

Merchandising

Budgeting

Customer Satisfaction

Customer Service

Service Excellence

Layout

Skin Care