Area Manager

DUTIES AND

RESPONSIBILITIES : Operations

Led a team of Senior / Foodcourt Manager in achieving

sales targets and overall performance of outlets

Provide guidance to Senior / Foodcourt Manager and

F&B Supervisor to maintain smooth daily operations of the

Foodcourts and Coffeeshops

Ability to lead and

set directions as well as provide guidelines to the operation team

according to company SOPs and operational workflows.

Maintain good working relationships with landlords,

relevant authorities / agencies, and stall tenants.

Assist inspectors of relevant authorities / agencies such

as NEA, SFA and Civil Defense during outlet inspection and

follow-up actions.

Liaise with landlords on

building matters, joint promotions and events.

Responsible in marketing of food stalls to tenants and

ensure outlet's prompt collection of rental from tenants

In-charge for lease renewal agreement, negotiate and

follow-up on terms of lease with stall tenants.

Responsible for sourcing qualified tenants / food types

to fill up vacant stalls and to ensure that all vacant stalls are

filled

Propose activities according to market

needs.

Take immediate and appropriate

collection / legal actions for recovery of debt (e.g. Stall rental

etc.) and minimise credit losses

Able to

handle daily sales settlement

Work with

Business Development and Project to identify potential new business

opportunities, sites, source, build and renovate

Responsible for the financial and operational performance

of the Foodcourt and Coffeeshop of designated area

Work with senior management and financial team on

outlets' budgets.

Establish overall business

plans and provide regular reports on area performance, sales and

financial budget analysis to senior management

Provide solutions to improve the bottom line to outlet's

Profit and Loss.

Maintain and improve

established quality and service standards

Develop employees by providing ongoing feedback for

operational improvement and establishing performance

expectations

Maintain good working

relationships with landlords, relevant authorities / agencies, and

stall tenants.

Conduct regular checks on the

hygiene, service standards and quality of products, and provide

feedback internally and to stall tenant.

Ensure selling prices of stalls according to

agreements.

Assess and provide evaluation of

stall tenants' performance.

Supervise and

provide guidance to stall tenants and cleaning contractors to

provide high quality of service and achieve housekeeping

excellence.

Conduct weekly and monthly

outlet's meeting

Ensure M&E works

according to

schedule.

Administration

Review staff performance and provide recommendation on

staff confirmation, promotion and training to enhance their work

performance.

Handle disciplinary issues,

grievances, disputes and work tension among the team.

Handles the termination procedures as per company's

guideline.

Effectively communicate company

policies and procedures to team members, and stall tenant

etc.

Accountable for outlet float money, petty

cash and daily sales collection.

Responsible

for ensuring stall tenants' daily sales received, are correct and

being bank in.

Timely submission of outlet

reports.

Prepare and submit monthly reports to

Senior Management.

Ensure proper cost control

on all expenses according to budget.

Carry out

necessary actions against stall tenants and contractors for

non-conformance in service, housekeeping and agreements.

Any other assigned

tasks

JOB

REQUIREMENTS : With

passion in working F&B industry and its operational

processes.

Diploma in F&B, supply chain or

related disciplines

Minimum 3 years'

experience in Foodcourt operation

Ability to

foster positive working relationships

Strong

leadership quality with excellent analytical and decision-making

skills

Basic computer literacy including

Microsoft Office

Must possess Class 3 license