Policy Project Manager - MORGAN MCKINLEY PTE. LTD.

Roles & Responsibilities

Our client is aleading Multitech Social Media company. This incubment will directly assist client's partners, ensuring exceptional support experiences and addressing Policy & Civic related issues to partner programs and associated products.

Job Responsibilities

• Gain a comprehensive understanding of the challenges faced by our partners and how these impact their interactions with client's products and communities.
• Develop expertise in policy and civic workflows across various support functions to promote operational excellence.
• Identify opportunities for improvement by analyzing data and insights, and lead or contribute to initiatives that enhance product, process, or policy efficiency.
• Investigate, troubleshoot, and resolve sensitive escalations proactively and effectively.
• Manage support queues efficiently, ensuring timely responses and resolutions to support cases and escalations with empathy, accuracy, and speed.
• Collaborate with vendors to communicate policy changes' impacts and identify gaps in current policies, procedures, or tools.
• Partner with vendors to share feedback with relevant teams and monitor the effectiveness of remediation efforts.
• Build strong cross-functional relationships with teams across partnerships, sales, policy, legal, engineering, data science, product management, and operations to implement optimal solutions.
• Represent the team in cross-functional groups during high-risk events such as elections and major sporting or entertainment events worldwide.
• Serve as the regional expert and lead for Policy and Civic Strategy in the APAC region.

Job Requirements :

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

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Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No : 11C5502

EA Registration No. R1765539

Tell employers what skills you have

Operational Excellence

Data Analysis

Social Media

Interpersonal Skills

Policy

PolicyMaker

Escalation Management

Information Technology

Program Management

SQL

Project Management

PMP

Escalation process

Stakeholder Management