DIGITAL PRODUCT MANAGER - D09 Cairnhill, Orchard, River Valley, SG
ADECCO PERSONNEL PTE LTDD09 Cairnhill, Orchard, River Valley, SG4 days ago
Job descriptionTranslate user emotional needs into clear product requirements (PRDs) for AI-driven features—e.g., optimizing natural language understanding (NLU) for emotional nuance and designing sentiment feedback loops to adjust tone and empathy. Collaborate with AI / ML teams (algorithm engineers, data scientists) to define technical specifications (e.g., training data requirements, conversation memory architecture) and ensure timely feature delivery. Partner with design teams to craft empathetic user interfaces (UI) and user experiences (UX) that feel warm, human-centred, and emotionally safe. Lead cross-functional launch efforts (engineering, marketing, support) for new features or product versions, developing go-to-market (GTM) messaging that highlights user value. Monitor product performance metrics (e.g., session duration, repeat usage, user satisfaction, emotional impact) via analytics tools such as Mixpanel, Amplitude, or custom dashboards. Drive data-informed iteration by identifying pain points (e.g., irrelevant responses, emotional misalignment) and prioritising enhancements to improve user experience and trust. Ensure the product adheres to global data privacy and ethical AI standards (e.g., GDPR, CCPA, HIPAA where applicable), including transparent data-usage policies and safeguards against emotional harm. Develop guidelines for “emotional boundaries,” such as redirecting users to professional mental-health resources when appropriate, in consultation with clinical advisors. Communicate product progress, user insights, and roadmap updates to senior leadership to secure alignment and resources. Collaborate with customer support teams to document user feedback and address experience issues (e.g., conversation empathy or tone consistency). Bachelor’s degree or higher in Product Management, Computer Science, Psychology, Human-Computer Interaction, or a related field. A Master’s degree will be an advantage. Minimum 3 years of product management experience in AI-driven products, preferably within emotional companion, conversational AI, or mental-wellness technology. Experience in a large-scale or high-growth technology environment (e.g., regional or global Internet company) with exposure to scalable product development and cross-regional collaboration. Proven track record of launching and iterating AI features involving NLP, sentiment analysis, or conversational AI. Technical literacy in AI / ML fundamentals (e.g., model training, NLU, conversational architecture) to work effectively with engineering teams. Demonstrated success in improving user retention or satisfaction metrics for AI products (e.g., increasing repeat usage or engagement through data-driven improvements). Empathy-driven approach to product design and decision-making. Strong communication and stakeholder management skills across technical and non-technical teams. Analytical and data-driven mindset with the ability to translate insights into actionable product improvements.
Roles & Responsibilities
Key Responsibilities
1. User Needs & Product Strategy
- Conduct user research (interviews, surveys, usability tests) to identify unmet emotional needs (e.g., loneliness alleviation, stress management, life transition support) across target user groups (e.g., young adults, older adults, wellness seekers).
- Define product vision and roadmap aligned with business goals—prioritizing features such as personalized conversation flows, sentiment-driven response adjustments, and multi-scenario companionship (e.g., bedtime storytelling, anxiety coping guidance).
- Analyze market trends in AI emotional wellness and conversational AI innovation to identify differentiation opportunities.
2. AI Feature Design & Technical Collaboration
3. Product Launch & Iteration
4. Compliance & Ethical Governance
5. Stakeholder Alignment & Communication
Requirements
Education
Professional Experience
Soft Skills
Han Tze Hui (Yunne)
Adecco Personnel Pte Ltd| EA LIcence No.91C2918 | Personnel Registration No : R24120833
Tell employers what skills you have
Management Skills
Psychology
Product Design
Customer Support
User Experience
Sentiment Analysis
Soft Skills
Strategy
Product Management
Stress Management
User Research
HIPAA
Product Development
Storytelling
Stakeholder Management
Product Launch
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Manager • D09 Cairnhill, Orchard, River Valley, SG
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