Patient Care Ambassador

Roles & Responsibilities

Patient Care Ambassador (Medical Centre)

Role and Responsibilities :

• Manage administrative tasks such as patient registration, appointment scheduling, and maintaining accurate patient records.
• Operate the clinic CMS (Clinical Management System) for patient registration, data entry, retrieval of medical records, and generate reports based on test results for doctor's review
• Handle billing and cashiering duties, including processing payments and issuing invoices or receipts.
• Introduce and explain medical services and pricing to patients in a professional manner, seeking opportunities to upsell when appropriate
• Assist with inventory management by monitoring and replenishing medical supplies and ensuring proper stock levels.
• Assist with providing basic medical screening procedures such as taking patient height / weight, administrating vision tests, taking blood pressure and other clinical tasks.
• Ensure a clean and welcoming environment in the waiting area and examination rooms.
• Provide excellent customer service by greeting patients, answering phone calls, and addressing concerns in a professional and empathetic manner.
• Collaborate with the Centre Manager and other healthcare professionals to coordinate patient care and facilitate the smooth flow of operations.
• Adhere to strict infection control protocols and maintain a safe and hygienic environment.
• Stay updated on clinic policies, procedures, and services to provide accurate and up-to-date information to patients.
• Perform other duties as assigned

Requirements

Only shortlisted candidates will be notified.

Tell employers what skills you have

Healthcare

Critical Thinking

Infection Control

Phlebotomy

Data Entry

Inventory Management

Pressure

Cashiering

Nursing

CMS

Patient Registration

Customer Service

Screening

Medical Records

Appointment Scheduling

Nursing Care