•PERM- Urgent • Operation Manager - ($5500-$6000) #NJE - D09 Cairnhill, Orchard, River Valley, SG

Roles & Responsibilities

• Spearhead the launch and management of the Singapore outlets and managing Malaysia outlet in KL
• Established supplier relationships, optimising product quality and cost effectiveness.
• Collaborated with the wholesale team to support franchise market set up, providing insights and data
• Partnered with HK HQ to R&D for regional seasonal drinks across regions
• Implemented streamlined SOPs, improving operational efficiency
• Managing the P&L of the stores
• Event planning, event budgeting and coordination, increasing brand visibility and customer engagement
• Handling hiring with HR
• Regular audit and compliance check to ensure adherence to service & product quality standards
• Operational training across café staffs
• Coaching and grooming store in-charges to help them manage their team better
• Motivating all team members to achieve individual goals and obtain better KPI
• Assisting with store operations

Joy Yeow Zhi Qian

(CEI Registration No : R2096261)

Recruit Express Pte Ltd (EA Licence No : 99C4599)

Tell employers what skills you have

Coaching

Store Operations

Licensing

Strategic Planning

Budgets

Joy

Operational Excellence

Customer Experience

Inventory

Selling

Marketing

Mentorship

Compliance

Team Leadership

Performance Management

Action Planning