Operation Manager

Roles & Responsibilities

KEY RESPONSIBILITIES

Operational Leadership

• Oversee daily F&B operations across multiple outlets, ensuring adherence to brand standards and SOPs.
• Drive operational efficiency and consistency across all locations.
• Ensure compliance with health, safety, hygiene, and regulatory requirements.
• Lead and support outlet managers in all aspects of outlet performance.
• Monitor service quality and take action on customer feedback.
• Implement and monitor cost-control measures (labour, inventory, wastage).

Team Management

Business & Service Excellence

Tell employers what skills you have

Leadership

Microsoft Office

Microsoft Excel

Interpersonal Skills

Inventory

Administration

Strategy

Compliance

Project Management

Team Management

Communication Skills

Budgeting

Customer Satisfaction

Regulatory Requirements

Customer Service

Service Excellence