Guest Experience Leader

Key Responsibilities

• Greet guests warmly upon arrival and establish a welcoming atmosphere.
• Act as the primary point of contact for guest inquiries, concerns, and special requests.
• Build positive relationships with regular and new guests to foster loyalty.
• Monitor service quality throughout the guest journey, from arrival to departure.
• Handle guest feedback professionally, resolving issues promptly and escalating when necessary.
• Maintain high visibility in guest-facing areas to address needs proactively.
• Collaborate with front‑of‑house and back‑of‑house teams to ensure smooth service operations.
• Provide training and support to team members on delivering outstanding guest experiences.
• Step in to assist during high‑volume periods to ensure service consistency.
• Gather customer feedback through surveys, reviews, or informal conversations.
• Analyze feedback trends to recommend improvements in service or operations.

Requirements

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