Senior Manager, Technical Account Management APJ

Roles & Responsibilities

What are we looking for?

The Senior Manager, TAM is responsible for daily operations, coaching team members to achieve their professional goals (based on each member’s strengths and skills), and assuring TAM customers highest satisfaction and level of service. You will create and maintain long-term relationships, and you will also manage complex implementations, onboarding projects, consulting assignments and technical escalations, whilst working closely with several of our teams, including Dev, Product, Security, Sr. Management, Support. You will become a technical authority for S1 technology while constantly improving best practices for our solutions and services in APJ.

• Direct oversight of teams' daily operations
• Coach mentor and guide individual team members to drive the success
• Assure wellbeing of every team member
• Work with team leadership to innovate, build, and develop new and efficient processes
• Assure a high level of service delivery
• Develop and maintain teams' level of knowledge in order to keep up to date in this forever evolving space
• Encourage proactivity and creativity
• Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training and more
• Hands on technical work with assigned customers
• Lead complex implementation and onboarding projects for S1 products and services
• Identify and / or develop upsell opportunities
• Work to evaluate a customer’s environment and architecture to deliver the appropriate design and integration solution while maintaining a high satisfaction rate. This includes, but is not limited to, evaluating customers' business needs, infrastructure, security and compliance requirements

What will you do?

What skills and knowledge should you bring?

Tell employers what skills you have

Account Management

Troubleshooting

Ticketing

Customerfacing

Escalation Management

TAM

Knowledge Management

Team Leadership

Customer Satisfaction

Wellbeing

Consulting

Proactive Communication

Service Delivery