IT Support (West)

Roles & Responsibilities

• Carry out repairs, upgrades, and hardware installs.
• Keep a precise record of every IT asset.
• Aid in the implementation of new software and hardware.
• Offer Level 1 and Level 2 Technical Assistance :
• Act as the initial point of contact for all phone, email, and in-person inquiries pertaining to IT.
• Identify and fix technical issues with mobile devices, desktops, laptops, and printers.
• Install, set up, and manage software programs and operating systems (macOS, Windows).
• Diagnose and fix problems with network connectivity (LAN, Wi-Fi, VPN).
• Fix problems with access rights, passwords, and user accounts.
• When required, escalate complicated problems to senior IT personnel or outside contractors.

Give users precise, unambiguous instructions and direction.

Provide new hires with introductory training on IT systems and best practices.

Requirements :

Knowledge of network principles, such as TCP / IP, DNS, and DHCP.

proficiency with Google Workspace or Microsoft Office 365.

Tell employers what skills you have

MacOS

Troubleshooting

Microsoft Office

Microsoft Excel

Technical Assistance

Hardware

Ticketing

Laptops

DHCP

Information Technology

Microsoft Office 365

Operating Systems

Windows

Mobile Devices

DNS

Technical Support