APPLICATION MANAGER

Project Description :

We're expanding our Managed Services

capabilities and seek an experienced Production Support Lead for

trading and risk management systems. The role involves overseeing

current engagements, primarily on the Murex platform, ensuring

quality, and aligning with global best

practices.

Responsibilities :

• Supervise current L1 / L2 production support

engagements, utilizing onsite / offshore resources in business hours

and 24x7 shifts.

thinking to maintain high-quality standards.

delivery and quality assurance framework with processes, best

practices, and KPIs.

tools and accelerators for improved support.

client communications, ensuring alignment with SLAs and service

delivery.

for critical systems support.

technology and business teams to minimize stability

issues.

Problem Management protocols.

and conduct regular reviews and meetings.

Mandatory Skills Description :

support for banks.

architecture

Orchestrade, Finastra, FIS).

teams across APAC, including team building and

restructuring.

shifts.

practices.

roles.

support experience.

system backups related to UNIX and Database.

team collaboration, written and verbal communication

skills.

Flexibility for shifts and weekends.