Director, Membership - Alliance Onboarding & Exits - STAR ALLIANCE (SG) PTE. LTD.

Roles & Responsibilities

Star Alliance, the world’s largest and leading airline alliance, enriches customer journeys and reinforces loyalty by creating tailored solutions that empower us beyond our individual capabilities.

Headquartered in Singapore, Star Alliance brings together the collective strengths of 25 member airlines to enable a seamless customer experience across more than 1,150 destinations worldwide. Like a symphony guided by rhythm and harmony, this flow is built through deep collaboration, shared purpose, and a commitment to making global travel smoother, more rewarding, and effortlessly connected.

The Director, Membership – Alliance Onboarding & Exits , based in Singapore, reports directly to the Senior Director, Membership within the Corporate Strategy Business Unit. This role is responsible for managing processes of integrating new members and managing the departure of existing ones. The director will oversee the seamless integration of new airlines into the alliance, ensuring they are fully enabled and aligned with Star Alliance's Core Values & Standards. This includes coordinating with internal teams and the new members’ integration teams. The role is also responsible for professionally and effectively managing the formal exits or disintegration of member airlines from the alliance. Finally, the director is responsible for the initial evaluation of potential new airlines for alliance membership, which includes assessing their business case and overall relevance to the alliance's value proposition.

Summary of the Opportunity

• New Member Evaluation : Lead the evaluation of potential new airlines, assessing their business case and relevance to the alliance's value proposition.
• Alliance Integration : Oversee the seamless integration of new airlines, ensuring they are fully aligned with Star Alliance's Core Values & Standards. This involves close coordination with both internal teams and the new member's integration team.
• Exit Management : Professionally and effectively manage the formal departure process, or disintegration, of member airlines from the alliance.

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Leadership

Aviation

Due Diligence

Analytical Skills

Relationship Management

Administration

Airport Management

Strategy

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Customer Journeys