(Indoor Sales) Service Executive

Description

We are seeking a talented and driven (Indoor Sales) Service Executive to join our team. In this full-time position, you will be responsible for providing exceptional customer service and driving sales within our Bukit Batok office. As a key member of our sales team, you will play a vital role in achieving our business objectives and ensuring customer satisfaction.

Working hours : 8.30am to 5.45pm

Working days : Monday to Friday

What you'll be doing

• Handle customer sales inquiries which include but not limited to : - quoting of selling price to meet product's specifications and following up with official quotations if required.
• advising on material availability
• reviewing the quotes with customer to secure order.
• follow-up on customer's inquiry.
• Process the orders received which include but not limited to : - acknowledge of customer orders.
• issuances of sales orders (e.g., customer P.O numbers, pricing, etc).
• raising purchasing request for items to be purchased.
• advising customer on the estimated delivery dates.
• Resolve customer complaints and issues which involve : - handling issues related to product quality, late delivery, service levels, performance, wrong items, good return, etc.
• escalating unsolved cases to the relevant stakeholders and departments.
• ensuring that customer is satisfied before the case can be closed.

What we're looking for

About us

We are leading provider of high-quality products and services in the Bukit Batok. With a strong focus on customer satisfaction and a commitment to excellence, we have established a solid reputation in the industry. Our team of dedicated professionals is driven to deliver exceptional results, and we are continuously seeking talented individuals to join our growing organization.

If you are excited about the prospect of this role and believe you have the skills and experience to excel in this position, we encourage you to apply now.

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Industry

Other

Category

Sales

Sub Category

Sales Management