Duty Manager / Senior Duty Manager

Roles & Responsibilities

Responsibilities

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.
• Provide supervision, training, motivation, and coaching to the Front Desk staff.
• Facilitate effective communication and coordination of daily operations among all departments, staff, and managers.
• Respond to guest complaints and ensure corrective actions are carried out to resolve their complaints / concerns.
• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management or the Front Office Manager to be contacted in case of any emergency.
• Perform any other duties as assigned by the immediate superior. Requirements

Job Requirements :

Tell employers what skills you have

Coaching

Front Office

Microsoft Office

Property Management

VIP

Property

Hospitality Management

Opera

Communication Skills

Statistics

Wellbeing

Pricing

Hospitality