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Product Owner, CLM - STANDARD CHARTERED BANK (SINGAPORE) LIMITED

Product Owner, CLM - STANDARD CHARTERED BANK (SINGAPORE) LIMITED

STANDARD CHARTERED BANK (SINGAPORE) LIMITEDD01 Cecil, Marina, People’s Park, Raffles Place, SG
1 day ago
Job description

Roles & Responsibilities

Job Summary

  • We are seeking a highly experienced data professional to lead the design, development, deployment and continuous enhancement of the data stream within our Client Lifecycle Management transformation. This critical initiative will enable the Bank to enhance its risk management, enhance client and employee experience and reduce turnaround time in client onboarding and maintenance.
  • The Data and EM Product Owner will be responsible for defining the data strategy for this programme, and for delivering a data-driven solution incorporating best in class capabilities for data sourcing, curation and distribution across the full suite of services making up the CLM journey.
  • Our ideal candidate brings a combination of in-depth experience across data governance, modelling and solutions, with a critical focus on business value and demonstrated execution capability. They will have an ability to operate and interact at senior executive level in a front office environment, while also being hands on at a very detailed level and driving the team to produce the program outcomes. As a key member of the Product organisation they will play an important role in defining and delivering the Bank’s future differentiating capabilities in CLM

Strategy

  • The successful candidate will be a visionary leader with a strong technical background, capable of inputting to the strategic direction of our Client Lifecycle Management (CLM) future state and ensuring a seamless transition from the current operating model.
  • Data Strategy : Define, articulate and implement the data strategy for CLM, aligned with overall business objectives and roadmap.
  • Future state design : Own the identification and modelling of structured and unstructured data which will be required for the future state, along with the associated data flows. Bring a data perspective to business process and solution designs, assuring a consistent data-driven approach is adopted. Assess opportunities for new technologies to deliver benefits in entity management, entity resolution and related areas.
  • Data Architecture : Collaborate closely with Technology colleagues to define the required strategic architecture to support the entire data ecosystem surrounding CLM. This includes upstream data providers, both internal and external, curation of a consistent, verified and validated data set, and provision of data in a timely and trusted manner to consumers across the bank.
  • Analytics : In collaboration with the CPO and Performance Management team, define the strategic vision for the CLM data model and analytics capabilities within the future state. Ensure that data is a central pillar of the product strategy, enabling real-time insights, predictive analytics, and automated decision-making across the CLM lifecycle.
  • Platform implementation and migration : Provide input to the selection and build of target state technology landscape; take ownership of data related implementation streams; own and deliver the data migration strategy ensuring stability of business processes.

    • Business and Process

  • The Data and Entity Management Product Owner is a key leader responsible for ensuring the future state design and platform strategy directly translates into measurable business success. This role requires a strong commercial mindset and a deep understanding of the operational realities of Client Lifecycle Management.
  • Data Sourcing and Aggregation : With a strong awareness of the external data landscape, the appointee will define the approach to sourcing data from third party sources across the Bank’s and client geographies, client types and required data types. Implement the data sourcing approach, ensuring maximal reuse of existing data along with rules defining applicable sources, and ensure data lineage and integrity to build a verified and validated data set with DQ implemented at source.
  • Data Modelling : Identify, capture and model the entire data set required for CLM and integrating processes. The role is responsible for the creation and maintenance of data artefacts including the data dictionary, business terms, logical data model, lineage and metadata management. Collaborate closely with technology and / or vendors on the implementation of the physical data model ensuring flexibility, extensibility and consistency across processes.
  • Data Governance : The Data and Entity Management Product Owner is accountable for data governance in the programme and in the delivered solution. Working closely with the Chief Data Office and second line control functions, ensure that the Bank is fully compliant in areas including but not limited to Data Privacy, Data Sovereignty and Record Keeping.
  • Entity Management : Responsible for the core Entity Management processes at the heart of CLM, the PO will deliver capabilities including entity resolution, network identification and visualisation, entity unwrapping and entity maintenance. They will also be responsible for defining and delivering the data approach for bank-wide client identifiers ensuring consistency and avoiding duplication across all client and related party entities.

    • Processes

  • The Data and Entity Management Product Owner will lead the data stream from ideation to delivery, with a keen focus on process excellence and governance. This includes :
  • Governance and Standards Adherence : Ensure the design and delivery of the CLM future state and its platforms align with Bank Standards and prevailing data governance standards. This includes adherence to internal controls, risk management frameworks, and technical architecture principles to ensure a robust and compliant solution.
  • Innovation and Efficiency : Proactively identify and incorporate new and novel techniques, including AI, to drive process efficiencies within the CLM lifecycle. The goal is to reduce operational costs, streamline workflows, and enable faster time-to-value outcomes for the bank.

    • People & Talent

  • The PO holds a critical mandate for building and managing a high-performing team to deliver on the strategic objectives outlined in this job description. The PO is accountable for :
  • Team Structure and Performance : Assess the current team's capabilities, identify skill gaps, and taking decisive action to align talent with the needs of the future state CLM program.
  • Talent Development and Succession Planning : Build and foster talent within the team by providing coaching, mentorship, and career development opportunities. Create a culture of continuous learning and proactively build succession for key roles to ensure long-term stability and team continuity.
  • Compliance and Policy Adherence : Ensure all team members are compliant with Bank policies and mandatory training. Uphold the highest standards of professional conduct and ethical behaviour, fostering an environment of trust and accountability.
  • Performance Management and Motivation : Establish and communicate motivational and challenging targets for the team. Regularly review performance, provide constructive feedback, and celebrate successes to drive a high-performance culture focused on achieving business goals.

    • Risk Management

  • The PO is a data risk owner for the CLM future state program, responsible for proactive risk identification, management, and communication.
  • Risk Framework Adherence : Ensure strict adherence to all Bank policies, risk frameworks, and regulatory standards. Embed a risk-aware culture within the team and ensure that all product and platform decisions are made with a clear understanding of potential data risks.
  • Proactive Risk Identification and Mitigation : Identify and assess both current and emerging (horizon) risks.
  • Quantitative and Qualitative Risk Analysis : Utilize a robust quantitative and qualitative methodology for data risk management. This involves assessing the probability and impact of risks, documenting them thoroughly, and maintaining a transparent risk register in conjunction with the CPO and Programme Manager.
  • Continuous Monitoring : Implement a process for the continuous monitoring and reassessment of risks throughout the program lifecycle, ensuring that risk management is an ongoing, dynamic process rather than a one-off activity.

    • Governance

  • The PO is a key leader in the governance of the CLM future state program, ensuring all activities are conducted with the highest standards of oversight, transparency, and accountability.
  • Bank Governance Standards : Adhere to all Bank governance standards and reporting oversight for all program activities, including product development, platform delivery, and operational changes.
  • Policy and Compliance Adherence : Ensure that the program, the teams, and all deliveries strictly adhere to Bank Policies, including the Code of Conduct; Fair Outcomes for Clients; Effective Financial Markets; and Financial Crime Compliance.
  • Regulatory Appraisal : Remain current with prevailing pertinent regulation to ensure the future state data design and platform strategy remain compliant and resilient in a dynamic regulatory landscape. This includes proactively identifying how new regulations will impact CLM data and building these considerations into the product roadmap. The PO should proactively engage CFCC and Regulatory SMEs for these insights.
  • Reporting and Transparency : Maintain clear and transparent reporting on program progress, risks, and dependencies, providing regular updates to all governance committees and executive stakeholders.

    • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    • Key stakeholders

  • CLM-T Chief Product Owner
  • CLM-T Programme Director
  • Business Line COOs
  • Coverage operations leads
  • Technology partners including Coverage CIO
  • Head of DDCP : The Accountable Executive
  • Chief Data Office
  • CFCC

    • Other Responsibilities

  • Embed Here for good and Group’s brand and values in Singapore DDCP Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

    • Our Ideal Candidate

  • 15+ years of experience in the financial services industry, with a strong focus on data solutions.
  • Strong technical experience in data modelling, metadata management, data lineage, data quality controls and data compliance
  • Excellent understanding of client entity data management and mastering; familiarity with the different types of entity structures and related parties
  • Strong familiarity with the universe of potential data providers including corporate registries, exchanges, regulators, tax authorities, listing agencies and third party aggregators / data providers.
  • Demonstrable experience in the design, development, deployment, and continued enhancement of CIB Client Lifecycle Management platforms.
  • Proven track record of working with diverse client segments, including financial services counterparties, sophisticated market participants, and SME / MNC corporate clients.
  • In-depth knowledge and practical experience covering Commercial Banking, Global Markets, Lending, and Securities Services.
  • Solid understanding of Client Lifecycle Management (CLM) principles and their application in a complex financial institution.
  • Exceptional stakeholder management and communication skills, with the ability to influence and build consensus across all levels of an organization, including C-Suite.
  • Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
  • Experience working in an Agile development environment.
  • Bachelor’s degree in business, Finance, Technology, or a related field. MBA or advanced degree is a plus.
  • Certifications in Product Management (e.g., CSPO, SAFe POPM) are highly desirable.

    • Role Specific Technical competencies

  • Product / Service subject matter expertise
  • Product delivery lifecycle experience using Agile Ways of Working (Scrum, Kanban, Lean, etc…)
  • Understanding Customer Needs (research, insights & communication)
  • Data driven decision making & product analytics
  • Business plan – design and execution (tactical and strategic)
  • Marketing Strategy and Positioning
  • Stakeholder management and communication

    • About Standard Chartered

    We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

    Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

    Together we :

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

    • What we offer

    In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

    • Recruitment Assessments

    Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

    Visit our careers website www.sc.com / careers

    Tell employers what skills you have

    Coaching

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    Agile

    Risk Management

    Strategy

    Product Management

    Advocate

    Accountability

    Banking

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    Decision Making

    Stakeholder Management

    Senior Stakeholder Management

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    Product Owner • D01 Cecil, Marina, People’s Park, Raffles Place, SG

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