Senior CRM Executive

Roles & Responsibilities

Opportunity for this Role

At The Hour Glass , we are committed to enriching lives with passion by advancing watch culture. As part of our Digital Technology Services (DTS) team, you will play a pivotal role in driving digital transformation within the specialty watch retail sector. We value forward-thinking individuals eager to embrace challenges and develop innovative solutions. Our team fosters growth, recognizes contributions, and prioritizes well-being. This role offers a unique opportunity to work across Singapore, Malaysia, Hong Kong, Thailand, Vietnam, Japan, Australia, and New Zealand, delivering impactful projects on a global scale.As our Senior CRM Executive , you will lead CRM initiatives that transform business processes, elevate user experiences, and drive operational efficiency across all markets. You will oversee end-to-end project management, championing technical excellence and collaboration to deliver world-class solutions.

Key Responsibilities

1) CRM Initiatives

• Partner with affiliates and cross-functional teams to align CRM strategies with business objectives and ensure smooth adoption.

2) End-to-End Project Management

3) Training & Documentation

4) Stakeholder Management

What We Are Looking For

Tell employers what skills you have

CRM

Requirements Gathering

User support

Detail Oriented

ERP

System Integration

SugarCRM

Project Implementation

user training

Data Migration

Project Management

Mobile Applications

User Acceptance Testing

Stakeholder Management