Assistant Reservations Manager

Company

Description

Paradox Singapore is

an urban resort that offers guests a sophisticated yet playful

blend of traditional refinement and modern elegance. Located in the

vibrant river district of Clarke Quay, the hotel is perfect for

those looking for a stylish home base during business travel, or a

quiet sanctuary to relax and unwind. Our comfortable rooms and

spacious suites feature picturesque views of the city's skyline and

are equipped with thoughtful amenities for laid-back style without

any fuss.

Role

Description

This is a full-time

on-site role for Assistant Reservations Manager

at Paradox Singapore. The role will directly support

the Reservations and Distribution Manager in ensuring the success

of the department. Demonstrate superior leadership skills through

driving the performance of reservations team, have in-depth

knowledge of all systems and Standard Operating Procedures to

provide guidance to the team. Showcase your passion for people

development through delivering constructive feedback, coaching, and

training. Take ownership of escalation cases with adept

problem-solving skills and flexibility within boundaries, balancing

the needs of the guest and the business. Improving reservations

operations by focusing on a high degree of accuracy, maximizing

revenue and providing superior service for guests and

team.

Responsibilities :

Assist in managing the Daily Operations of the

Reservations Department and act as Deputy Head in his / her

absence.

Assists in monitoring and managing

group reservation forecast data.

Arrival

Checks for future bookings with correspondence to be saved in

shared folder.

Manage Group Reservations with

follow-up of groups' status and rooming list updates.

Tracks No Show and Cancelled reservations and processes

charges as needed.

Assist in Rate Loading for

Corporate and Wholesale

Checks daily arrivals

to ensure all necessary booking details and billing instructions

are applied to reservations accurately.

Develops, implements, and maintains a departmental

orientation program for employees to receive the appropriate new

hire training to successfully perform their job.

Conduct valuable performance reviews and provide on-going

feedback to Reservations colleagues while providing opportunities

for learning and development.

Lead the

Reservations colleagues by ensuring proper training and

scheduling.

Ensure accurate pricing and market

segmentation of gained business.

Liaise with

other departments and ensure revenue is maximized with inventory

availability and correct pricing.

Handle 3rd

level escalation of complaints from team before bringing them up to

Manager / Director of Revenue & Distribution / Department

Head.

Abide to Hotel's and Department's

policies, procedures, and service standards.

Segregate and assist in managing daily Reservations'

operations.

Manage reports and ensure

submission for signatories within the timeline.

Maintain service standards when liaising with internal

and external guests.

Knows Hotel's products

and services, room types as well as location and layout.

• Knows the credit policy of hotel.

Process Advance Deposits, modifications, and

cancellations promptly and timely.

To perform

any other duties that may be assigned by the

Management.