D09 Cairnhill, Orchard, River Valley, SG - Guest Services Intern (Mandarin speaking)

Roles & Responsibilities

As a Guest Services Intern (Mandarin Speaking), you will gain hands-on experience in Front Office operations while delivering personalized and attentive service in line with COMO Hotels and Resorts and Leading Quality Assurance standards. This internship provides an excellent opportunity to build your hospitality skills, enhance guest engagement, and work alongside seasoned professionals in a luxury hotel setting.

Your role will focus on supporting our Mandarin-speaking guests, ensuring they feel welcomed, understood, and well-cared for throughout their stay. You may also be called upon to assist other departments where Mandarin language support is required, contributing to a seamless guest experience across the hotel.

Key Responsibilities

Guest Services & Front Desk Operations

• Welcome guests professionally and provide a warm, confident, and genuine first impression.
• Assist guests with check-in and check-out, explaining hotel facilities, room locations, and operating hours of outlets.
• Attend to guest requests, including room key issuance, special requests, and ticket confirmations.
• Be knowledgeable about room types, rates, guest types, VIP codes, and the Property Management System.
• Process guest check-ins and check-outs following Leading Quality Assurance and COMO guidelines.

Guest Experience & Support

Communication & Coordination

Learning & Development

Requirements

Extra Duties

Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

Tell employers what skills you have

Front Office

Ability to Multitask

Upselling

Sustainability

Property Management

Quality Assurance

Housekeeping

Interpersonal Skills

VIP

Attentive

Attention to Detail

Service Excellence

Hospitality