IT System Engineer - DOCTOR ANYWHERE OPERATIONS PTE. LTD.

Roles & Responsibilities

About the team :

The IT Operations team is the backbone of our platforms and services. Our IT Operations team is responsible for ensuring day to day operations, supporting and securing our large scale and highly critical applications and availability of our platform and services.

About the role :

The ideal candidate will have a proactive mindset of continuous improvement and change and will demonstrate curiosity, collaboration and the ability to deal with ambiguity especially in a start-up environment.

• Manage daily IT operations, overseeing incidents, changes, and escalations.
• Resolve issues escalated by the local and regional users both virtually and in person.
• Oversees the IT operations for all of our regional offices, DA clinics and Specialist Center
• Responsible for device and password management and administer and manage licenses for Atlassian tools, Microsoft Office, Aircall etc
• Responsible for procuring and maintaining IT inventory, including Windows laptops, MacBooks, and various software tools.
• Provide seamless support for new network equipment including WAPs, switches, routers, firewalls, ISPs etc.
• Facilitate the onboarding and offboarding processes for local and regional teams.
• Handle IT projects, and ensure the timely delivery of key milestones.
• Maintain comprehensive IT asset inventories and managing relationships with local IT vendors.
• Support the setup and expansion of office / clinics IT infrastructure.
• Manage data backup, and overseeing system operations such as user provisioning and authorization
• Adept at handling installations, upgrades, and configurations of both hardware and software on laptops.
• Ensuring compliance with legal, security, and company guidelines during data handling.
• Carrying out due diligence activities to comply with ISO standards
• Conduct IT training sessions to enhance awareness of IT systems and assist new joiners in acclimating to their roles
• Proactively develop task aids and knowledge-based resources to support user needs.
• Actively participate in internal and external audits, providing necessary facilitation and assistance when required.
• Proactively engage with business stakeholders and ensure a collaborative approach to IT operations.

About you :

Tell employers what skills you have

Switches

Healthcare Industry

Mac

Microsoft Office

Hardware

Ticketing

Laptops

Routing

IT Operations

JIRA

Authorization

Windows Operating Systems

Windows

Routers

Facilitation

VPN