Head, Facilities & Support - D19 Serangoon Garden, Hougang, Sengkang, Punggol, SG

Roles & Responsibilities

About the Home

Chen Su Lan Methodist Children’s Home is a Christian residential home in Singapore dedicated to caring for children and youths aged 5 to 21 from disadvantaged or vulnerable backgrounds. Established in 1968, we provide a safe haven where every child is nurtured holistically — emotionally, socially, academically, and spiritually — to grow into confident and responsible individuals. We welcome staff of all backgrounds who share our passion for serving children and families.

About the role

The incumbent is responsible for the strategic oversight and operational management of the Home’s facilities and support functions. This role ensures that the Home operates efficiently, with a focus on safety, compliance, and creating a positive environment for both residents and staff. The incumbent will leverage best business practices to optimize cost-effectiveness, ensure adherence to government guidelines, and maintain a clean, safe, and comfortable living environment. The role also plays a critical part in ensuring safety and compliance across the Home’s facilities, with particular emphasis on fire safety. The Head of Support Services also leads development initiatives, eg. Cyclical upgrading of buildings, supervise infrastructure projects, and ensure adherence to regulatory standards throughout project lifecycles.

Key Responsibilities :

A) Support Services Department

• Develop, implement, and continuously improve strategies, policies, and procedures to enhance the operational performance of the Support Services Team.
• Establish Key Performance Indicators (KPIs) for support services staff, regularly review performance, and implement mentoring programs to promote excellence.
• Provide leadership and guidance to ensure all staff are motivated, competent, and aligned with the Home’s objectives.
• Plan duty roster of all employees, including contractors, in the Support Services Department to ensure adequate coverage, efficient use of resources, and fair distribution of workloads.
• Drive the development and support the implementation of new programs, initiatives, and projects (eg. Home’s improvement, renovations) that lead to positive outcomes for the Home.
• Collaborate with both internal and external stakeholders and consultants to enhance Home’s facilities and operational efficiency and outcomes.
• Prepare and manage the annual budget for the Support Services department, ensuring alignment with the Home’s financial objectives.
• Regularly review vendor contracts and ensure procurement processes secure the best value for money for the Home’s projects and purchases.
• Foster a positive, healthy work environment that promotes physical and mental wellness among staff.
• Ensure business continuity in Support Services Department

B) Home’s Facilities and Operational Management

C) Resident Support Services

D) Other Duties

Tell employers what skills you have

Fire Safety

Licensing

Management Skills

Budgets

Business Continuity

Housekeeping

Workplace Safety

Contract Management

Vendor Contracts

Operations Management

Procurement

Air Quality

CCTV

Audits

Service Delivery

Facilities Management