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Senior Executive / Executive, Service Experience & Training
Resorts World SentosaSingapore, Singapore, Singapore19 days ago
Job descriptionDiploma / Degree in Human Resource Development or relevant field with 1-3 years of relevant experience. Strong skills in coordination, facilitation, and project management. Comfortable with data analysis, reporting and presenting findings. Familiar with e-learning or multimedia content development tools (an added advantage).
Senior Executive / Executive, Service Experience & Training
- Support the design, development, and delivery of training programs and talent development initiatives to enhance employee capabilities and service excellence.
- Track, analyze, and report service-related KPIs, collaborate with departments to identify performance gaps and implement targeted improvement plans.
- Plan and execute service initiatives and employee engagement activities that foster a positive and motivated workplace culture.
- Execute award submissions and recognition programs, including supporting actions that reinforce and embed the organization’s service culture.
Job Requirements
Seniority level : Executive
Employment type : Full-time
Job function : Training
Industries : Entertainment Providers and Hospitality
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Experience Training • Singapore, Singapore, Singapore
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