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Immigration, Associate (Global Coordination)

Immigration, Associate (Global Coordination)

VIALTO PARTNERS SINGAPORE PTE. LTD.Singapore
30+ days ago
Job description

Company

Description

Vialto Partners is a

market leader in global mobility services. Our purpose is to

'Connect the world'. We are unique and the only stand-alone global

mobility business. This presents a rare opportunity for our

clients, stakeholders and colleagues.

Our teams

help companies streamline and effectively manage their global

mobility programs in a cost-efficient and compliant manner. Our

services focus on providing cross-border compliance and risk

assessment for tax, immigration, business travel, rewards and

compensation, and remote work.

Working at Vialto

Partners is about getting the chance to be part of a global and

dynamic team. Globally, Vialto Partners has over 6,500 staff in

over 50 countries around the world, and continues to grow. You will

work with clients from a range of industries and different

geographical locations. We believe in connecting the world and

supporting our colleagues to do the same in their careers by

undertaking assignments and opportunities globally that broaden

their skills and ultimately benefit our

clients.

Vialto is unstoppable when we work

together in a culture of belonging, where everyone can thrive. We

encourage employees to bring their true selves and share their

unique talents and expertise to positively impact the communities

we serve.

To learn more about what we do, tune

in to our podcast

rel="noopener noreferrer" target="_blank">

On the Move

to hear expert insights on issues affecting global mobility, and

read about the

rel="noopener noreferrer" target="_blank">

latest news

in the industry. You can also follow us on

href="https : / / www.linkedin.com / company / vialtopartners / mycompany / "

rel="noopener noreferrer" target="_blank">

Linkedin and

rel="noopener noreferrer"

target="_blank">

Instagram.

Job

Description

As the Global

Immigration Coordinator for APAC, you will be responsible for

overseeing the governance and delivery of immigration services

across multiple jurisdictions within the region. You will focus on

ensuring that local offices and third-party providers deliver

high-quality, compliant, and consistent services aligned with

global standards and client expectations.

This

role requires a balance of operational oversight, stakeholder

management, and compliance governance. You will serve as the

regional bridge between clients, local offices, and central account

teams, driving coordination and ensuring that delivery meets client

needs, regulatory requirements and Vialto's global

standards.

Key

Responsibilities

Governance &

Oversight

contact for immigration process governance across

APAC.

Monitor the performance of local delivery teams and

third-party providers to ensure consistency, accuracy, and

compliance.

  • Track service delivery KPIs, SLAs, and
  • quality standards across the region.

  • Ensure processes
  • align with global standards while accounting for local nuances in

    APAC

    jurisdictions.

    Client & Stakeholder

    Management

  • Partner with global and
  • regional account teams to support client immigration programs

    within APAC.

  • Provide clients with regional updates on
  • policy changes, risks, and emerging trends.

  • Coordinate
  • escalations and resolve complex service delivery issues with local

    offices or

    providers.

    Compliance & Risk

    Management

  • Stay up-to-date with regional
  • immigration regulations, ensuring local offices maintain compliance

    and advising clients on potential risks.

  • Review
  • governance reports, identify gaps, and implement corrective actions

    with local teams.

  • Support audits and compliance reviews
  • across APAC delivery

    offices.

    Process Improvement &

    Standardization

  • Drive operational
  • excellence initiatives across APAC, focusing on efficiency,

    automation, and consistency.

  • Support the implementation
  • and adoption of global technology platforms for immigration case

    management.

  • Share best practices across local offices to
  • strengthen service delivery.

  • Support the ongoing
  • development and improvement on data analysis, dashboards and other

    analytics

    Collaboration &

    Leadership

  • Coordinate closely with global
  • governance teams to ensure APAC delivery is aligned with global

    immigration strategy.

  • Provide guidance and training to
  • local delivery teams on process adherence and client

    expectations.

  • Support global and regional leadership
  • with reporting, metrics, and governance

    dashboards.

    Qualifications

    Bachelor's degree in any discipline (legal

    preferred)

    1-3 years of experience in

    immigration, mobility, or global program coordination (experience

    across multiple APAC countries preferred).

    Strong understanding of global / regional immigration

    frameworks and compliance requirements.

    Demonstrated experience in governance, vendor oversight,

    or service delivery management.

    Excellent

    organizational and project management skills with a focus on

    quality and consistency.

    Strong interpersonal

    and communication skills for client and internal stakeholder

    engagement.

    Analytical mindset with the

    ability to identify risks, trends, and opportunities for process

    improvements.

    Familiarity with mobility

    technology and data analytics tools is a

    plus

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