IT Support Engineer - D19 Serangoon Garden, Hougang, Sengkang, Punggol, SG

Roles & Responsibilities

• Regularly monitor and maintain hardware, software, networks, and servers to ensure optimal performance and security;
• Implement security measures such as firewalls, antivirus software, and intrusion detection systems to safeguard against cyber threats;
• Stay updated on the latest security patches and updates for all systems and applications;
• Serve as the first point of contact for troubleshooting system and network issues;
• Diagnose problems, provide technical support, and resolve hardware or software faults promptly to minimize downtime;
• Configure and maintain virtual private networks (VPNs) and virtual LANs (VLANs) to facilitate secure remote access and network segmentation;
• Conduct thorough research to identify software solutions that align with the company's requirements and objectives;
• Develop comprehensive IT policies and guidelines covering areas such as security protocols, equipment procurement, and replacement procedures;
• Set up and implement backup plans and business continuity plans for system applications and stored information;
• Conduct scheduled maintenance checks on equipment to avoid any undetected faults and unauthorized installations by any staff;
• Maintain proper documentation of licenses, hardware and software inventories and ensure that records are up to date and properly presented;
• Undertake any other IT related assignment that may be given by the manager and / or his / her designate.

JOB REQUIREMENTS :

Tell employers what skills you have

Troubleshooting

Microsoft Excel

Hardware

Business Continuity

Interpersonal Skills

Administration

Information Technology

Procurement

Attention to Detail

Communication Skills

Thorough Research

Intrusion Detection

Team Player

Technical Support