Service Delivery Manager - Data Center & Cabling - BLACK BOX NETWORK SERVICES SINGAPORE PTE LTD

Roles & Responsibilities

Job Summary :

Black Box Network Services is seeking an experienced Service Delivery Manager (SDM) to lead the delivery of managed data center operations and structured cabling infrastructure for a major banking customer. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement across physical infrastructure services. The SDM will act as the single point of contact for all service-related matters, lead internal teams and third-party vendors, and ensure alignment with ITIL and managed services best practices.

Key Responsibilities :

Managed Services Oversight

• Manage the full lifecycle of data center and cabling services delivered under a managed services model.
• Ensure alignment with contractual obligations, SLAs, and performance metrics, with a focus on service reliability and uptime.
• Oversee rack and stack, cross-connects, structured cabling (copper / fiber), equipment provisioning, and decommissioning activities.

Customer Relationship & Stakeholder Management

Operations & Team Leadership

Compliance & Risk Management

Service Reporting & Governance

Qualifications & Experience :

Core Competencies :

Tell employers what skills you have

Microsoft PowerPoint

Business Continuity

Change Management

Service Management

Information Technology

Vendor Management

Project Management

Audits

Banking

ITIL

Business Process

Disaster Recovery

Audit

Incident Management

Service Delivery