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Deputy Manager
IHH HealthcareOrchard, SG.01, Singapore3 days ago
Job descriptionDegree in Healthcare / Business / Communication / Finance related discipline Computer literacy with advanced proficiency in Microsoft Office Great communication skills (speaking and writing) and good negotiation skills Bilingual – English preferably Mandarin or other dialects / languages to communicate with non-English speaking patients from the region Experience in leading and supervising a team Min 8 years of professional experience in customer fronting roles Ability to analyse figures and problem areas with proposal to meet target and propose for process improvement Mature team leader with ability to multi-task, patient and tolerant in handling difficult customers Effectively bilingual with prior experience in training and guiding staff would be an added advantage. Mon - Fri, 8.30am - 6.00pm PH, Sat & Sun : OFF (may require to come back work if necessary) To remain contactable during after office hours for emergency purpose
The Role :
You will be the manager of the Business Office staffs, together ensuring a smooth patient journey from admissions to discharge, as well as managing administrative and operational duties of the department.
Key Accountabilities :
- Managing and meeting KPI on admissions, discharge, claims, bills, etc.
- Prepare monthly reports on accuracy of bills
- Reviewing of discounts / write off reports
- Manage and guide team of Business Office staff which includes rostering, recruitment, appraisal and other manpower related duties
- Conduct departmental meetings and provide advisory to operational issues
- Review and advise team on the next course of action to meet KPI
- Liaise with other departments or section to obtain and provide feedback that will facilitate operational efficiency and effectiveness in their respective sections
- Review and prepares annual departmental budgeting report and cost management
- Perform any other tasks assigned by Superiors
Professional / Educational Qualifications :
Skills and Knowledge :
Working Hours :
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Deputy Manager • Orchard, SG.01, Singapore
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