Client Success Manager Singapore

Modern Health

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one‑on‑one group and self‑serve digital resources for their emotional professional social financial and physical well‑being needs all within a single platform. Whether someone wants to proactively manage stress or treat depression Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins Founders Fund John Doerr Y Combinator and Battery Ventures and raised more than $170 million in less than two years making Modern Health the fastest entirely female‑founded company in the U.S. to reach Unicorn status.

More about our culture and what you can expect when you join the team :

• It Takes a Village culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
• We have an obsession to win. We are highly ambitious and passionate about the work that we do. We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers needs.
• We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust reliability and growth.
• We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others fostering a collaborative and respectful environment.
• We exhibit a bias towards action. This is a fast‑paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment iterate and repeat until we get it right.

Modern Health is a fully remote workforce and a hyper‑growth company that is often recognized for its excellence winning awards such as Worlds Most Innovative Companies of 2023 by Fast Company Top 25 Companies of San Francisco 2023 and 2023 Well‑Being Trailblazer Award. To protect our culture and help our team stay connected we require overlapping hours for everyone. While many roles may function from anywhere in the world see individual job listing for moreUS based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven creative and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well‑being in the workplace and that starts with how we build our own team. If you’re excited about a role we’d love to hear from you!

The Role

As a Client Success Manager you will own Modern Health’s employer relationships from launch through contract renewal across APAC. You are responsible for partnering with Fortune 500 companies to drive product adoption and engagement and over time client retention and growth. You partner closely with senior HR executives and business leaders serving as product expert strategic consultant and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform.

This role reports to the Vice President of Client Success. Ideal candidates have prior experience managing large‑scale client relationships and are comfortable analyzing data and using it to make strategic and consultative this role you will be expected to work in your country / time zone. We’re looking for someone who is excited to positively impact the lives of millions in a highly visible role.

This position is not eligible to be performed in Hawaii.

What Youll Do

Experience & Background

Language Skills

Customer Engagement & Success

Skills & Mindset

Values & Mission Alignment

Benefits

Family Support

Professional Development

But wait there’s more!

We use a third‑party AI tool (Endorsed) to assist in the initial screening of applications. As part of the evaluation process we provide Endorsed with job requirements and candidate‑submitted applications. Final hiring decisions are made by our human recruitment team and no automated system makes the ultimate decision regarding hiring. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. We began using Endorsed on May . You can review the independent bias audit report covering our use of Endorsed here. By submitting your application you acknowledge that your application may be processed by AI systems as part of the screening and selection process. If you have any questions or would like to request a separate review of your application please contact with Separate Review Request in the email subject line.

Below we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC at Modern Health we know that gender is not binary and we recognize that these categories do not reflect our employees full range of identities.

Required Experience :

Manager

Key Skills : Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1

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