Customer Service and Parts Officer

Our esteemed client, an established MNC, is searching for a Customer Service & Spare Parts Officer :

Job Responsibilities :

• Act as a primary point of contact for customer queries via hotline and email
• Handle enquiries on product information, service schemes, and spare parts
• Schedule service appointments and coordinate with internal technicians or authorized contractors
• Perform basic troubleshooting to identify issues prior to assigning repairs
• Work cross-functionally with various departments to resolve customer concerns effectively
• Ensure timely follow-up and resolution to meet internal service KPIs
• Manage customer expectations and deliver service with professionalism
• Retrieve and deliver spare parts to service counters as required
• Support weekly and annual physical stock counts of spare parts inventory
• Maintain accuracy in spare part issuance, documentation, and record keeping
• Assist in back-end support for walk-in spare parts enquiries and order fulfilment
• Attend to walk-in customers for spare parts sales, repair drop-offs, collections, and redemptions
• Step in to support front counter operations during staff leave or peak hours
• Provide occasional extended hour support (up to 2 hours of overtime, when required)

Job Requirements :

Additional Information :

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

tstar.recruit.pte.ltd+candidate+jl3x8x578@mail.manatal.com

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