IT Support Engineer (CAT 1, TCP / IP / DNS, East)

Roles & Responsibilities

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements :

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence : 19C9701

Registration : R21100996

Tell employers what skills you have

TCP / IP

TCP / IP Protocols

Cyber Security

DNS Management

DNS-server

SLA management

SLA adherence

TCP / IP, communications protocol

resolving the technical issues

TCP

Monitoring SLA

technical issues

DNS