Systems Support Engineer (Level 2, RHEL, Contract)

Roles & Responsibilities

We are looking for a skilled Level 2 Operations Support Engineer with strong Red Hat Enterprise Linux (RHEL) experience to provide operational support for mission-critical systems. You will be responsible for managing incidents, performing system maintenance, coordinating with resolver teams, and ensuring service uptime for both internal and external customers.

Key Responsibilities :

• Provide Level 2 support in line with SLAs and customer contracts.
• Maintain and monitor supported systems (Linux / Windows), ensuring stability and performance.
• Troubleshoot and resolve incidents, escalating to specialist teams when needed.
• Act as a point of contact for customers during major incidents, ensuring clear communication.
• Perform proactive diagnostics, preventive maintenance, and fault analysis.
• Manage spare parts, hardware replacements, and vendor coordination.
• Implement system changes, configuration updates, and support deployments.
• Follow industry best practices to ensure high-quality service and infrastructure operations.
• Standard office hour.

Must-Have Qualifications & Skills :

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence : 11C3793 | Tang Lee Ling | Registration No : R1106845

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

Tell employers what skills you have

Troubleshooting

Change Management

Red Hat Enterprise Linux 5

Active Directory

DHCP

VMware

Incident Investigation

RedHat Linux

RHEL

Red Hat Linux

Problem Management

RedHat

Windows

Incident Handling

ITIL

Incident & Problem

Virtualization

DNS

Linux

Incident Management