Family Outreach and Program Coordinator

Company Description

Glyph Community is a Singapore-registered charity dedicated to advancing opportunities for underprivileged children and youth. Through structured weekly programmes based on our IPO framework and five pillars : Sports, Arts, Science & Tech, Life Skills, and Field Trips. We provide holistic development for our beneficiaries. We also offer after-school academic support to bridge learning gaps and ensure every child has access to quality education.

Role Overview

This role supports the full journey of a beneficiary—from first contact to enrolment, engagement, and renewal. The Programme Coordinator ensures families have a smooth, caring experience while helping Glyph grow its reach through direct outreach and ecosystem partnerships. The main KPI is the number of active beneficiaries.

Responsibilities

Daily Tasks

• Respond to new and existing families via WhatsApp Business
• Follow up with prospective beneficiaries through WhatsApp, phone calls, and occasional home visits
• Maintain accurate daily attendance and activity records (Excel)
• Update CRM entries (HubSpot) to reflect family status and engagement notes

Weekly Tasks

Monthly Tasks

This role is ideal for someone who is people-first, clear-thinking, and unafraid to own both the details and the bigger picture. Your success is measured by one thing above all : more children reached; more lives changed.

Application Process

As part of our selection process, all applicants are required to participate in a volunteering session to assess their suitability for engaging with our beneficiaries.

Work Schedule

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