Family Outreach and Program Coordinator

Roles & Responsibilities

Company Description

Glyph Community is a Singapore-registered charity dedicated to advancing opportunities for underprivileged children and youth. Through structured weekly programmes based on our IPO framework and five pillars : Sports, Arts, Science & Tech, Life Skills, and Field Trips. We provide holistic development for our beneficiaries. We also offer after-school academic support to bridge learning gaps and ensure every child has access to quality education.

Role Overview

This role supports the full journey of a beneficiary-from first contact to enrolment, engagement, and renewal. The Programme Coordinator ensures families have a smooth, caring experience while helping Glyph grow its reach through direct outreach and ecosystem partnerships. The main KPI is the number of active beneficiaries.

Roles & Responsibilities

Daily Tasks

• Respond to new and existing families via WhatsApp Business
• Follow up with prospective beneficiaries through WhatsApp, phone calls, and occasional home visits
• Maintain accurate daily attendance and activity records (Excel)
• Update CRM entries (HubSpot) to reflect family status and engagement notes

Weekly Tasks

Monthly Tasks

This role is ideal for someone who is people-first, clear-thinking, and unafraid to own both the details and the bigger picture. Your success is measured by one thing above all : more children reached; more lives changed.

Application Process

As part of our selection process, all applicants are required to participate in a volunteering session to assess their suitability for engaging with our beneficiaries.

Work Schedule

Tell employers what skills you have

Community Outreach

Microsoft PowerPoint

Microsoft Office

Microsoft Excel

Teaching

Telemarketing

Canva

Calendar Planning

Educational Outreach

Curriculum Development