Wintel Cloud Engineer (L2)- AWS - Islandwide, SG

Roles & Responsibilities

Job Summary

We are seeking a highly capable Level 2 Windows Support Engineer with 5+ years of hands-on Wintel experience and at least 2 years of AWS cloud experience, preferably in regulated or secure environments (e.g., Government Commercial Cloud – GCC).

This role focuses on maintaining and supporting Windows workloads hosted on AWS, with exposure to Trend Micro Vision One, IAM Analyzer, CIS Hardening, and remediation tasks (VMS, Cloudscape).

Key Responsibilities

• Provide L2 operational support for Windows Server 2012 / 2016 / 2019 / 2022 in both on-premises and AWS environments.
• Manage and support AD, DNS, DHCP, GPO, WSUS, and Windows clustering .
• Resolve incidents and service requests related to Wintel systems via ITSM platforms (ServiceNow, Jira, etc.).
• Perform patch management and coordinate monthly / quarterly patch cycles using WSUS / SCCM / AWS Systems Manager.
• Support AWS services : EC2, S3, IAM, EBS, CloudWatch, Systems Manager (SSM) .
• Implement and review IAM permissions using IAM Access Analyzer and least privilege models.
• Execute and remediate findings from CIS Hardening baselines and compliance scans .
• Carry out Vulnerability Management System (VMS) remediation and Cloudscape recommendations in collaboration with InfoSec teams.
• Work with Trend Micro Vision One (or similar EDR / XDR platforms) for threat detection and remediation.
• Assist in automation scripting and remediation via PowerShell, AWS CLI, and SSM Documents .
• Create and maintain technical documentation, knowledge articles, and SOPs .
• Participate in audits, patch windows, and disaster recovery testing .
• Perform on-call support and participate in 24x7 shift rotations when required.

Required Qualifications

Preferred Certifications

Soft Skills

Tell employers what skills you have

Veeam

Mentoring

Remediation

Powershell

Root Cause Analysis

Scripting

Routing

EC2

Networking

Windows

Audits

ITIL

DNS

Infrastructure Support