Lead - Property Management

Roles & Responsibilities

Responsibilities :

• Lead and mentor the property management team, fostering a collaborative, high-performance culture and developing future leaders.
• Oversee day-to-day operations of ICBT, ensuring compliance with company policies, regulations, and statutory requirements.
• Maintain Grade A standards by ensuring the property is safe, well-maintained, and aligned with IOI’s sustainability objectives.
• Monitor and manage service providers, ensuring performance meets expected outcomes, service level agreements, and budgetary targets.
• Identify and mitigate risks, leading incident management and business continuity efforts to safeguard asset operations.
• Engage stakeholders effectively, building strong relationships with tenants, vendors, and partners while promptly resolving escalated issues.
• Enhance customer experience through initiatives that improve tenant satisfaction, retention, and service delivery.
• Support strategic planning and financial management, including budgeting, forecasting, and optimizing costs and revenue streams.
• Drive innovation and digital transformation to improve operational efficiency and ESG outcomes.
• Continuously review and improve processes, SOPs, and workflows to achieve operational excellence and industry best practices.

Requirements :

Tell employers what skills you have

Forecasting

Strategic Planning

Management Skills

Sustainability

Operational Excellence

Property Management

Business Continuity

Financial Management

Property

Tenant

Service Level

Budgeting

Decision Making

Incident Management

Service Delivery

Facilities Management